If your are one of the lucky owners of Cherry Mobile Cubix Cube TWO - sold exclusively through LAZADA Philippines - then you might have a problem completing the eWarranty which starts every time you turn the phone ON.
Should that happen to you then complain to LAZADA here:
customer@lazada.com.ph
And explain to them that the submit button does not work!
Here is a work around that you can use until Cherry Mobile's extremely bad customer service, has sorted this out:
Go to settings, then Apps, then scroll to ALL and press on eWarranty. Now press on Disable button and go back to home screen. Now restart your phone and see if it turns ON without the eWarranty pop up.
This is a temporary work around, it does not remove this anoying thing and it certainly does not complete your warranty - so if you factory reset, this will come back again.
BTW: there are no Frontliner code in the box - so you can stop looking!
Saturday, February 20, 2016
Be careful if you want to buy a Lenovo Smartphone in the Philippines
Be advised, that Lenovo Mobile(from now on LM to avoid confusion) which is handling support of Lenovo phones in the Philippines, is NOT Lenovo company, they are in fact part of TAO Corporation and are not obligated to follow any of Lenovo's guidelines or offer same service level as you are used to from your country - and they certainly don't even try to do that.
Complaining to Lenovo won't help, they just refer you back to the dealer or Lenovo in mainland China - really bad service.
This is because, in the Philippines, the warranty is not with Lenovo, it is with the dealer/importer(LM) - You do have 1 year factory warranty which includes 14 days return(Philippine law) from Lenovo - but they leave it to the dealer/importer to sort it out.
Why? Because they can! And nobody in the Philippines are stopping them - there are no real protection of consumers rights! There are government agencies you can complain to when companies don't uphold the warranty or Philippine law, but be realistic they are probably not going to file a case against a big company, just because you complain.
I will advise people to carefully consider it, before buying Lenovo mobile phones in the Philippines, as LM customer service is not at all helpful, if something is wrong with the phone!
Here is my story:
As a long time IT-consultant, my brother in law came to me for help finding a good Android phone. At Techbox, 2nd floor at Robinsson mall in Calapan, we chose a Lenovo A316i, because this model had enough Ram(memory), Rom(internal storage), good 3G modem, and a 2000 mAh battery in the box(normal battery for this model is 1300 mAh). Lenovo is normally good quality(at least in europe) - I always buy this brand for myself and customers.
The phone came with 1 year warranty and 1 week return for factory defaults(not 14 days). At home, I started setting up the phone with apps and anti-virus using my Wi-Fi. The phone worked fine. But after just 5 days from purchase, an LCD Pixel error developed as a white line across the lower bottom of the LCD.
I immediately contacted Lenovo Mobile(LM) http://lenovomobile.ph - by sending them an email through their own contact form on their support page, asking for help on how to get the phone replaced with a new unit. After 3 e-mails, where the last one I used my own computers email system so I would have a receipt, and still no reply from LM, I called them.
My first call to LM were on january 21, here I talked to Hanna, and after explaining the problem, she agreed it were factory fault - she agreed to call Techbox International Inc. on the number I provided from their webpage and ask them to get hold of the store in Calapan(Robinsson Mall), so they could have a new phone ready for us when we went there to swap it. Then after talking to them, she would call me back friday or monday.
She didn't call, so on January 26 I called back and again it were Hanna who picked up the call - nothing had changed, as she claimed that Techbox didn't know how to get hold of their own store in Calapan, so she had no feedback from Techbox. And so it went on for several times, still no service and no call from Hanna.
Finally an e-mail arrived from LM, telling me to bring the phone to the TechBox shop we bought it so it could be sent in for Service checkup. Not to be replaced - this beacuse the 7 days of replacement had already passed - That this were their fault, because they had not replied to me in time - they didn't care about, and never replied to my complaint of this.
So my brother in law and I, took it back to the shop, as it were the only thing to do now - There I had the pleasure of a sales lady arguing with me for 30 minutes, since she would not send the phone in for repair - I even showed her the email from LM - until I demanded the manager to come and talk with me. The manager arrived just about 45 min. later, and we were told that they would send it in for repair and that would take between 1-3 months. Being tired of all the endless arguments, we agreed. I demanded a written receipt of handing in for repair and got it, and we left.
As it turned out the phone were never sent to Lenovo - it were sent to LM and they just copied the data on it to another phone, and shipped this back to the shop, who then after 2.5 months, finally sent it back to my brother in law. At first glance it looked like the same phone, but after examining it, I discovered the following: The battery were 1500 mAh, the model were A369i(lesser model) - and the Phone were SIM Locked to SMART Telecom. We had bought a phone that were, openline, had 2000 mAh battery and better internal 3G modem.
So I called LM again, and again the girl(new one) had to call Techbox(this time I had a phone number for her), and Lenovo to find out what went wrong. I told ther that we wanted a replacement of the same model with the same 2000 mAh battery, not lesser model - she said she would call me back. After 1 week still nothing and I called again. She had no news for me, and again she said she would call me back. And never did - after calling the hotline again I were told they could not get hold of the girl I had talked with and had no notes about this case. So 1200p extra expenses, trying to get proper service, and all this time were enough! My brother in law and I went down to the local phone shop and got the phone made openline for 400p.
To this day, several months later, LM has not called back or tried to fix their mistake! They just left the case open like this, with no obvious intentions of fixing it! I call that fraud!
This has been a nightmare for my brother in law, since this were his first smartphone and he already paid for it, and then all this - shame on Lenovo Mobile and shame on Lenovo company for allowing this world class screwup to go on!
Another thing I found out: TechBox and Lenovo Mobile is both part of the TAO Corporation, so its very unlikely that they don't know to contact eachother.
Complaining to Lenovo won't help, they just refer you back to the dealer or Lenovo in mainland China - really bad service.
This is because, in the Philippines, the warranty is not with Lenovo, it is with the dealer/importer(LM) - You do have 1 year factory warranty which includes 14 days return(Philippine law) from Lenovo - but they leave it to the dealer/importer to sort it out.
Why? Because they can! And nobody in the Philippines are stopping them - there are no real protection of consumers rights! There are government agencies you can complain to when companies don't uphold the warranty or Philippine law, but be realistic they are probably not going to file a case against a big company, just because you complain.
I will advise people to carefully consider it, before buying Lenovo mobile phones in the Philippines, as LM customer service is not at all helpful, if something is wrong with the phone!
Here is my story:
As a long time IT-consultant, my brother in law came to me for help finding a good Android phone. At Techbox, 2nd floor at Robinsson mall in Calapan, we chose a Lenovo A316i, because this model had enough Ram(memory), Rom(internal storage), good 3G modem, and a 2000 mAh battery in the box(normal battery for this model is 1300 mAh). Lenovo is normally good quality(at least in europe) - I always buy this brand for myself and customers.
The phone came with 1 year warranty and 1 week return for factory defaults(not 14 days). At home, I started setting up the phone with apps and anti-virus using my Wi-Fi. The phone worked fine. But after just 5 days from purchase, an LCD Pixel error developed as a white line across the lower bottom of the LCD.
I immediately contacted Lenovo Mobile(LM) http://lenovomobile.ph - by sending them an email through their own contact form on their support page, asking for help on how to get the phone replaced with a new unit. After 3 e-mails, where the last one I used my own computers email system so I would have a receipt, and still no reply from LM, I called them.
My first call to LM were on january 21, here I talked to Hanna, and after explaining the problem, she agreed it were factory fault - she agreed to call Techbox International Inc. on the number I provided from their webpage and ask them to get hold of the store in Calapan(Robinsson Mall), so they could have a new phone ready for us when we went there to swap it. Then after talking to them, she would call me back friday or monday.
She didn't call, so on January 26 I called back and again it were Hanna who picked up the call - nothing had changed, as she claimed that Techbox didn't know how to get hold of their own store in Calapan, so she had no feedback from Techbox. And so it went on for several times, still no service and no call from Hanna.
Finally an e-mail arrived from LM, telling me to bring the phone to the TechBox shop we bought it so it could be sent in for Service checkup. Not to be replaced - this beacuse the 7 days of replacement had already passed - That this were their fault, because they had not replied to me in time - they didn't care about, and never replied to my complaint of this.
So my brother in law and I, took it back to the shop, as it were the only thing to do now - There I had the pleasure of a sales lady arguing with me for 30 minutes, since she would not send the phone in for repair - I even showed her the email from LM - until I demanded the manager to come and talk with me. The manager arrived just about 45 min. later, and we were told that they would send it in for repair and that would take between 1-3 months. Being tired of all the endless arguments, we agreed. I demanded a written receipt of handing in for repair and got it, and we left.
As it turned out the phone were never sent to Lenovo - it were sent to LM and they just copied the data on it to another phone, and shipped this back to the shop, who then after 2.5 months, finally sent it back to my brother in law. At first glance it looked like the same phone, but after examining it, I discovered the following: The battery were 1500 mAh, the model were A369i(lesser model) - and the Phone were SIM Locked to SMART Telecom. We had bought a phone that were, openline, had 2000 mAh battery and better internal 3G modem.
So I called LM again, and again the girl(new one) had to call Techbox(this time I had a phone number for her), and Lenovo to find out what went wrong. I told ther that we wanted a replacement of the same model with the same 2000 mAh battery, not lesser model - she said she would call me back. After 1 week still nothing and I called again. She had no news for me, and again she said she would call me back. And never did - after calling the hotline again I were told they could not get hold of the girl I had talked with and had no notes about this case. So 1200p extra expenses, trying to get proper service, and all this time were enough! My brother in law and I went down to the local phone shop and got the phone made openline for 400p.
To this day, several months later, LM has not called back or tried to fix their mistake! They just left the case open like this, with no obvious intentions of fixing it! I call that fraud!
This has been a nightmare for my brother in law, since this were his first smartphone and he already paid for it, and then all this - shame on Lenovo Mobile and shame on Lenovo company for allowing this world class screwup to go on!
Another thing I found out: TechBox and Lenovo Mobile is both part of the TAO Corporation, so its very unlikely that they don't know to contact eachother.
Globe Telecom and FUP (Fair usage policy)
When you use Globe as service provider for internet and telephony, then you most likely have been notified with their FUP - but did you know that they cheat you for 1php if you try to send load to another SIM card and it doesn't go through - I say cheat, because they covered this under their policy regarding share-a-load and claim that you pay the 1php for the service to try sending through share-a-load NOTE: not for completing the share-a-load!
So if it fails many times in a day, then Globe deduct those many pesos from your account without completing the service! Is that Fair Usage Policy?
So if it fails many times in a day, then Globe deduct those many pesos from your account without completing the service! Is that Fair Usage Policy?
Saturday, November 30, 2013
Houston we have a problem! GLOBE
Lately GLOBE Telecom has really been dragging their feet with delivering a stable internet connection to us here in Puerto Galera, so far I have had to call them on the hotline two days ago, and yesterday and today contact them by email and their own online form which you can find here:
http://www.globe.com.ph/talk2globenow
Or their online chat which you can find here:
http://chat.globe.com.ph/
Drop them a line and tell them how you really feel about their connection - maybe it will help(if enough people complain). Make sure to give them all details
Also I made some screen shots, proving that Globe are able to deliver they just don't have the capacity in the daytime(1 or 2 more servers in Batangas would help a great deal).
Also making sure that businesses use the business 3G connection instead of the residential only, would actually give the rest of us a nice connection ALL day, not just in the evening or nighttime when all businesses are closed.
My tests has been made with Nokia CS-19 HSDPA USB modem capable of connection up to 21Mbps and Globe Sim capable of connection up to 7.2Mbps. Also i use a directional antenna(booster) so I can connect to the best towers.
As you can see, the speed is good in the nightime and early morning, but as soon as we we move later up in the day the speed drops dramatically. Also the connection is really unstable, several times the speed dropped down to 0, I have had to restart all my downloads several times so now I'm using a download manager(not all sites allow that).
 |
| Globe nov 24 - 4.28pm |
 |
| Globe dec 1 - 3.24am |
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| Globe dec 1 - 3.29am |
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| Globe dec 1 - 7.18am |
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| Globe dec 1 - 11.20am |
 | |
| Globe dec 6 - 11.20am |
Wednesday, October 16, 2013
NEM ID - Can't login - then look here!
Danish version below.
Latest version of Java works fine, but NEM ID don't work with the latest version, so if you Auto-updated your Java(as most do) and you can't login to netbank or other places where you need to use NEM ID - then you need to uninstall the newest version of Java and install an older version.
Old version of Java can be downloaded from here:
http://tjekpc.dk/downloads.asp?bankno=19&lang=da
When you have downloaded this old version of Java, then uninstall your present version and restart your pc/laptop to be sure its gone. Then install the version you just donwloaded.
DO NOT update it, untill you have called NEM ID tlf: 72247050 or your Netbanks support and confirmed that the newest Java is working with NEM ID.
It should work now.
JBJ
Danish version
NEM ID og Netbank Login problem! Løsning her!
Nyeste version of Java virker fint, men NEM ID virker ikke med nyeste version - Så lad være med at opdatere - Skulle det være sket så læs videre!
Hvis du har Auto-opdateret Java(som de fleste af os gør),og du ikke kan logge på netbank eller andre steder NEM ID behøves - så er du nødt til at afinstallere den nye version og installere en ældre version
En ældre version af Java kan hentes her:
http://tjekpc.dk/downloads.asp?bankno=19&lang=da
Når du har downloadet den ældre version, så skal du afinstallere den nye og genstarte din pc/Laptop for at være sikker på at den er helt væk. Derefter skal du installere den version du lige har hentet ned.
Lad VÆRE med at opdatere denne version før du har talt med NEM ID tlf: 72247050 eller din Netbanks support, og fået at vide om den nyeste Java nu virker med NEM ID.
JBJ
Hvis der er nogen der er utilfredse med alle de problemer mellem Java og NEM ID, så gør jeres bank opmærksom på dette. Systemet kan sættes op til logon uden brug af NEM ID og Java, det kræver bare at kunderne kræver det af banken!
Thursday, May 31, 2012
Firefox - If your laptop/PC heats up
If it happens that your laptop or PC heats up when using FireFox(any version) - then try this:
Go to Options - Settings - Advanced
Turn off "Use Hardware Acceleration".
Try it for a while to see any difference, if it helped then FireFox were the cause, if not then you have another probleme and should seek proffesional help with your systeme!
JBJ
Go to Options - Settings - Advanced
Turn off "Use Hardware Acceleration".
Try it for a while to see any difference, if it helped then FireFox were the cause, if not then you have another probleme and should seek proffesional help with your systeme!
JBJ
Sunday, April 22, 2012
China Phones and a few things you might want to know
Here in the Philippines, there are many places where you can buy a "Knock off copy" of an Nokia or other brand of phone, and they are nice looking and cheap - if you bargain the price down - but be carefull!
Many of these phones are advertised as with Bluetooth and Wi-Fi, some even with Android OS - but in real life, often the Wi-Fi is fake and the Bluetooth is only for headset(not working with filetransfer), Android is usually also fake and in real life a clone that does not have "Android market" installed, so it will be extremely dificult to install other software than the few applications that the model comes with pre-installed.
And for God sake, never drop your phone, often then screen is of such poor quality that it will go loose and not many here can repair it! Usually there are no parts for china phones.
If you have taken this into mind and still is set on buying one, then ask to get a demostration of the phone and look in the menu for JAVA. If you find JAVA in the menu, then there is a chance that the phone can get new games and a few applications - I said a chance, its not a certain fact, since the JAVA might also be fake!
Also go to the build-in filemanager and check the phone memory if its only a few kilobytes(KB or just K), then forget it - the phone is a fake that cannot get new programs or games!
If its a so called "Android" phone, then look in the menu for "Android market" and try to browse and download/install and application - there are alot of free ones there. If it works then you have a cheap Android phone, but most often it will fail.
There phones that are made in China, but has better quality. Some mentioned are: MyPhone(assembled in Philippines), Cherry mobile, DTC and so on.
A few links:
http://dtcmobile.com.ph/
http://cherrymobile.ph/
http://myphone.com.ph/index.php
These phones are nice, but again check if you can install JAVA games/applications or if the Android version is at least 2.3 and that the phone support Adobe Flash Player 10 or above. Flash Player allows you to watch videos on youtube and other streaming sites.
Here is a link to Adobe Flash Player system requirements:
http://www.adobe.com/products/flashplayer/tech-specs.html
Even if the phone has an processor(also called CPU) higher than 550Mhz, it has to be at least an ARMv7, and suggests on the net states that it should be 800Mhz and above, or videos might work but be "choppy".
Update: MyPhone is taking looooong time to answer the emails I have sent from the form on their own website, and the emails I have sent directly to the MyPhone customer service
So I'm not so sure they can be recommended. The phones are pretty good, but I can't say the same for the customer service. I hope they will fix that very soon, because what use is 1 year warranty if you can't get hold of the customer service to get help!!!!
Update: CS got back to me and suggested an FirmWare update, unfortunately/very strange the version they had were older than the one on the phone! Seriously????
Also they didn't bother to answer the rest of my list of questions:
Opera mini, Is there anyway to get the pre-installed Opera mini upgraded to the newer 6.5 version? As of now the pre-installed has too many bugs and no JAVA support.
Is there a way to remove the pre-installed games/apps? They take up precious memory.
On WLAN connection, the pre-installed Youtube application opens Mediaplayer when a video is chosen, but Mediaplayer does not buffer, comes with a "failed to buffer" message, and thereby rendering the youtube application useless. Any fix for this?
If using the pre-installed Opera mini to open a video, it closes with "insufficient memory" message. Any fix for this?
When looking through all settings and options on the phone I came by a strange thing: In JAVA settings the Heap size is 0(zero) that is not correct it should be something like the following values: 1 - 512 KB 2 - 768 KB 3 - 1024 KB 4 - 2048 KB (default) 5 - 4096 KB 6 - No limit Number 6 is unlimited(Heap size only limited to preinstalled memory). this could be the reason the Youtube app. and other apps crash with the "Isufficient memory" error. Do you have a fix for this? .
What is the CPU in this model and what kind og GPU does it have?
A couple of times the phone had trouble reading SMART Talk n' text Sim, didn't matter which Sim slot. This is not allways and the sim works fine in other phone, so I'm thinking maybe a SW glitch - any fix for this? .
How can this phone be software upgraded like other brands can?
What is the OS of this phone?
Is there a limitation on the size(kb/MB) of Java applications or games that can be installed?
These are pretty serious questions, that CS choose to ignore - they probably don't know!
So I stay on my opinion regarding recommendation.
With kind regards
JBJ
Many of these phones are advertised as with Bluetooth and Wi-Fi, some even with Android OS - but in real life, often the Wi-Fi is fake and the Bluetooth is only for headset(not working with filetransfer), Android is usually also fake and in real life a clone that does not have "Android market" installed, so it will be extremely dificult to install other software than the few applications that the model comes with pre-installed.
And for God sake, never drop your phone, often then screen is of such poor quality that it will go loose and not many here can repair it! Usually there are no parts for china phones.
If you have taken this into mind and still is set on buying one, then ask to get a demostration of the phone and look in the menu for JAVA. If you find JAVA in the menu, then there is a chance that the phone can get new games and a few applications - I said a chance, its not a certain fact, since the JAVA might also be fake!
Also go to the build-in filemanager and check the phone memory if its only a few kilobytes(KB or just K), then forget it - the phone is a fake that cannot get new programs or games!
If its a so called "Android" phone, then look in the menu for "Android market" and try to browse and download/install and application - there are alot of free ones there. If it works then you have a cheap Android phone, but most often it will fail.
There phones that are made in China, but has better quality. Some mentioned are: MyPhone(assembled in Philippines), Cherry mobile, DTC and so on.
A few links:
http://dtcmobile.com.ph/
http://cherrymobile.ph/
http://myphone.com.ph/index.php
These phones are nice, but again check if you can install JAVA games/applications or if the Android version is at least 2.3 and that the phone support Adobe Flash Player 10 or above. Flash Player allows you to watch videos on youtube and other streaming sites.
Android
- ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders
- Android™ 2.2, 2.3, 3.0, 3.1, 3.2, and 4.0
- 256MB of RAM
- Android web browser
http://www.adobe.com/products/flashplayer/tech-specs.html
Even if the phone has an processor(also called CPU) higher than 550Mhz, it has to be at least an ARMv7, and suggests on the net states that it should be 800Mhz and above, or videos might work but be "choppy".
Update: MyPhone is taking looooong time to answer the emails I have sent from the form on their own website, and the emails I have sent directly to the MyPhone customer service
So I'm not so sure they can be recommended. The phones are pretty good, but I can't say the same for the customer service. I hope they will fix that very soon, because what use is 1 year warranty if you can't get hold of the customer service to get help!!!!
Update: CS got back to me and suggested an FirmWare update, unfortunately/very strange the version they had were older than the one on the phone! Seriously????
Also they didn't bother to answer the rest of my list of questions:
Opera mini, Is there anyway to get the pre-installed Opera mini upgraded to the newer 6.5 version? As of now the pre-installed has too many bugs and no JAVA support.
Is there a way to remove the pre-installed games/apps? They take up precious memory.
On WLAN connection, the pre-installed Youtube application opens Mediaplayer when a video is chosen, but Mediaplayer does not buffer, comes with a "failed to buffer" message, and thereby rendering the youtube application useless. Any fix for this?
If using the pre-installed Opera mini to open a video, it closes with "insufficient memory" message. Any fix for this?
When looking through all settings and options on the phone I came by a strange thing: In JAVA settings the Heap size is 0(zero) that is not correct it should be something like the following values: 1 - 512 KB 2 - 768 KB 3 - 1024 KB 4 - 2048 KB (default) 5 - 4096 KB 6 - No limit Number 6 is unlimited(Heap size only limited to preinstalled memory). this could be the reason the Youtube app. and other apps crash with the "Isufficient memory" error. Do you have a fix for this? .
What is the CPU in this model and what kind og GPU does it have?
A couple of times the phone had trouble reading SMART Talk n' text Sim, didn't matter which Sim slot. This is not allways and the sim works fine in other phone, so I'm thinking maybe a SW glitch - any fix for this? .
How can this phone be software upgraded like other brands can?
What is the OS of this phone?
Is there a limitation on the size(kb/MB) of Java applications or games that can be installed?
These are pretty serious questions, that CS choose to ignore - they probably don't know!
So I stay on my opinion regarding recommendation.
With kind regards
JBJ
Tuesday, March 20, 2012
A few things you should know about Globe Telecom!
As a foreigner in the Philippines its not always easy to figure out things here, though most of the business people speak english to you, they will speak Filipino among themselves - even if you are standing right in front of them. But then again its up to you to learn Filipino:)
This blog is about tech related troubles or something that I think you might want to know:)
In this case: My personal experience with Globe Telecom. They are the ones to provide the pre-paid Globe Tattoo Unlimited 3G internet service.
Unlimited is not really the right word to use. If you sign up for Supersurf50 then you download is limited with 800Mb per day, the same goes for Supersurf220, but here its 1GB per day. That's not unlimited!
Furthermore, should you reach these limits, then Globe will cut off your internet connection and resume it next day.
What you should know, is that next day starts at 12.01am, this means that eventhough your not using the internet, it is running!
And to add to this, you are not going to get the remaining hours from the cut off time to the re-connect time. The connection wil be cut off at excactly the same time you connected the day before.
For example: If you connect at 1pm tuesday and get cut off at 10pm(due to limitation), then you will be reconnected next day(wednesday) at 12.01am and finally disconnected at 1pm.
Now for Globe that means 1 day of internet - But I'm asking where the 2 hours went? They were not added to the total internet time, and as far as I know 1 day is the same as 24 hours - not 22 hours! This is a probleme that Globe should fix immediately!
The above happened this morning (marts 24). Can someone explain me where my missing 5 hours and 14 minutes went(not counting the seconds)? Because its clear that I paid for 1 day (24 hours), but didn't get it! I got from marts 23 at 00:14:12am to marts 24 at 00:16:14am and then Globe disconnected me.
------------------------------------------------------------------------------------------
Another thing. Be aware of how much money is on your account or you might get a nasty surprise!
I will give you an example: If I load 100p to my Tattoo account, and then sign up for Supersurf50, then the next day when my connection ends, I might find my account empty - actually it has happened many times.
Globe says that in order to maintain my connection I need to leave 5p on the account, they do not say that they are going to collect the 5p or more - they are only allowed to collect the 50p.
Instead of fixing the probleme so that the net will be cut off and only 50p will be collected from your account, they will send you a txt to your Tattoo number saying that the service has now expired and that you will now be charged 5p per 15 min..
Unfortunately the 5p per 15 min. seems to be post-paid, so even though you don't use the 15 min., you are charged the full amount. Thats another probleme that I hope they will fix.
As it is now, it's up to you to disconnect to prevent that from happening.
The biggest probleme about this is just that its not always working, meaning you don't get any txt at all!
And if your not aware of what time you connected and what time you will be disconnected then you might find that your account is empty, and have no clue why.
If you then call Globe to complain, then they will justify it with the advisory - the one you didn't get!
Now, add this to the example above with the missing 2 hours. Meaning that Globe actually starts to charge your account 5p, 2 hours(in the example above) before they actually were allowed to charge you 5p per 15 min.!
In the example above it's 2 hours, but it might be less or more for that matter, depending of the cut off time!
I have tried many times to make Globe's customer service aware of these problems by calling the hotline and later emailing them, and I got numerous case numbers and emails to prove it!
So my advise is this: only load 55p to your Tattoo account. That way you only loose 5p, if you don't disconnect at the time you get the txt from Globe.
Below you will find an example of what I'm talking about, look at the highlighted red and blue area. Also se the entry from today, marts 22, I woke up to my account being empty - without any advisory from Globe.
UPDATE:
After numerous e-mails to Globe customer service I got this reply:
In short, you will not get your unused hours from previous day! Thank you Globe!
With kind regards
JBJ
More to come later:)
This blog is about tech related troubles or something that I think you might want to know:)
In this case: My personal experience with Globe Telecom. They are the ones to provide the pre-paid Globe Tattoo Unlimited 3G internet service.
Unlimited is not really the right word to use. If you sign up for Supersurf50 then you download is limited with 800Mb per day, the same goes for Supersurf220, but here its 1GB per day. That's not unlimited!
Furthermore, should you reach these limits, then Globe will cut off your internet connection and resume it next day.
What you should know, is that next day starts at 12.01am, this means that eventhough your not using the internet, it is running!
And to add to this, you are not going to get the remaining hours from the cut off time to the re-connect time. The connection wil be cut off at excactly the same time you connected the day before.
For example: If you connect at 1pm tuesday and get cut off at 10pm(due to limitation), then you will be reconnected next day(wednesday) at 12.01am and finally disconnected at 1pm.
Now for Globe that means 1 day of internet - But I'm asking where the 2 hours went? They were not added to the total internet time, and as far as I know 1 day is the same as 24 hours - not 22 hours! This is a probleme that Globe should fix immediately!
The above happened this morning (marts 24). Can someone explain me where my missing 5 hours and 14 minutes went(not counting the seconds)? Because its clear that I paid for 1 day (24 hours), but didn't get it! I got from marts 23 at 00:14:12am to marts 24 at 00:16:14am and then Globe disconnected me.
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Another thing. Be aware of how much money is on your account or you might get a nasty surprise!
I will give you an example: If I load 100p to my Tattoo account, and then sign up for Supersurf50, then the next day when my connection ends, I might find my account empty - actually it has happened many times.
Globe says that in order to maintain my connection I need to leave 5p on the account, they do not say that they are going to collect the 5p or more - they are only allowed to collect the 50p.
Instead of fixing the probleme so that the net will be cut off and only 50p will be collected from your account, they will send you a txt to your Tattoo number saying that the service has now expired and that you will now be charged 5p per 15 min..
Unfortunately the 5p per 15 min. seems to be post-paid, so even though you don't use the 15 min., you are charged the full amount. Thats another probleme that I hope they will fix.
As it is now, it's up to you to disconnect to prevent that from happening.
The biggest probleme about this is just that its not always working, meaning you don't get any txt at all!
And if your not aware of what time you connected and what time you will be disconnected then you might find that your account is empty, and have no clue why.
If you then call Globe to complain, then they will justify it with the advisory - the one you didn't get!
Now, add this to the example above with the missing 2 hours. Meaning that Globe actually starts to charge your account 5p, 2 hours(in the example above) before they actually were allowed to charge you 5p per 15 min.!
In the example above it's 2 hours, but it might be less or more for that matter, depending of the cut off time!
I have tried many times to make Globe's customer service aware of these problems by calling the hotline and later emailing them, and I got numerous case numbers and emails to prove it!
So my advise is this: only load 55p to your Tattoo account. That way you only loose 5p, if you don't disconnect at the time you get the txt from Globe.
Below you will find an example of what I'm talking about, look at the highlighted red and blue area. Also se the entry from today, marts 22, I woke up to my account being empty - without any advisory from Globe.
UPDATE:
After numerous e-mails to Globe customer service I got this reply:
Supersurf promo has a maximum volume capacity of 800MB per account per day. If your usage reaches this volume capacity, you will be unable to browse temporarily until the end of the day but the service will be restored the following day. But once your subscription expires, the remaining hours will not be credited back to your account.
Thank you very much for your kind understanding.
In short, you will not get your unused hours from previous day! Thank you Globe!
With kind regards
JBJ
More to come later:)
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