fredag den 19. november 2021
lørdag den 26. juni 2021
My readers know that Globe Telecom and I are not friends, and I just had another unpleasent experience with them.
In this case it was the total lack of support when something go wrong with one of their products, in my case their GO+250 promo which gives the user 15GB data for surfing and 15GB data for any addon you choose, and the last one don't count against the users data. The promo last for 15 days, or should I say it should do that!
Last night my sim card in my Huawei B315-936 router, went inactive and the remaining data 9.43GB and the GoWATCH(the addon I choose) remaining 14.33GB, all drained down in Globes Infamous Black drain and went to 0.
I tried all the ways I could, to contact Globe to get my sim card active again and my data back.
Finally I gave up and went to bed, this morning the sim card were active again, but sadly the data were still 0.
I have spent most of the day trying to get hold of CS and have them refund me, and at 12.10Pm on Twitter I finally got a reply. Not really quality support, as the CS agent didn't carefully read my complaint and I had to repeat myself several times. Finally He/She (they don't give a name) looked into my issue and came back, 2 hours later, with the message:
I replied that it was not. me who used the data, but Globes system that emptied my data balance when it made my sim card inactive, but after the CS last message I were ignored.
Nice support job where you can sit on your ass and do absolutely nothing!
Sarcasme aside, I tried several times to get the CS back, but without luck, continued to ignore me.
My readers will know, that this attitude is a bad idea, as when I get ticked off by bad behaviour, I get creative and start writting complaint emails to Globe on all the email adresses I have, and an article here on my Blog.
I also filed a case against Globe to Office Of The President.
I told the CS this on Twitter, but still got ignored.
I hope he/she gets reprimanded and are askes to find another job, staying at home im COVID-19 time is stressful enough and then have to deal with Globe stupidity is over the top.
So I will not recomend anyone to use GO+250, before this issue is settled. Maybe a direct hit of loosing money will get Globe to fix the Drain BUG that has been around for almost 21 years now.
It has happened to Senators, actors and The President and still Globe do NOTHING to fix it.
So my dear readers, follow my advice or don't, but do not come crying when Globe empty your account.
torsdag den 27. maj 2021
Update on november 10 2021:
Even though the previous issue eventually were fixed by GCash, it has now happened to me again.
This time using the New GlobeOne App to redeem a 20p Load voucher, this was on October 13, and on October 19 I got a text message from GCash confiming that I recieved a 20p Load voucher, but it were never deposited to my GCash account.
Subsequently I contacted GCash support, who instead of reading the ticket, just refered me to contact GlobeOne team. GlobeOne team opened a ticket and closed it without doing anything.
But, since GCash by text confirmed that I had recieved the 20p Load voucher and didn't deposit it to my account, it is not a GlobeOne team issue, it is a GCash issue.
I have tried to. make them understand this, but as happened before, GCash support is not doing anything to solve this issue, so I can't in good faith recomend to anyone to use GCash until they solve this issue, as they can't be trusted to handle peoples money.
I will start by saying that Globe GCash support flat out(Omar) refused to re-imburse me, and that is why I'm witting this post.
Ok, you will say, its only 20p - But its my money, not Globe's. And whatnif it was 2000 or 5000p, would you then agree with me?
On march 03 2021, I tranferred 10 Reward points to my GCash by chosing the correct Digital Voucher, instead of going to my Main GCash like all previous transfers, it went to Save money Piggy bank(an option I never used and never will, because it demands you to have a Philippine bank account, and I don't trust the banks here after numerous problems - but that is a different story).
After 5 support Tickets which were all closed by GCash support, without solvimg the problem, someone at GCash emptied my Save money Piggy bank Without my permission or consent!!
I had enough and filed a formal complaint against support for mishandling of my money.
It was ignored!
On may 21 2021, I tranferred 20points to my Main GCash by Digital Voucher, and they were there 2 days later.
Yesterday I checked my account and there were only 10 coins there, I checked transaction history and I had not used them by mistake, they went the same way as the other 10 coins, down the drain in Globe system.
I filed my complaint again with all documentation attached, to firstname.lastname@example.org, GCash on Twitter, Talk2Globe on Twitter and their advertising departement, asking it to be forwarded to their General Manager.
Today, Omar called "understanding my point", and after much discussion, he finally managed to piss me off in a degree were I told him and Globe to G. F. H and hanged up - when he flat out refused to re-imburse me.
I have had many dealings with Globe over the last 21 years, some because they emptied. my account, some because their system had me as online though my phone were offline, some because of internet expirimg the day after I signed up for it with only 10mb download, some because another drain of account.
Why, do I keep using Globe, because no other can deliver to my location. And that is the only reason!
Tomorrow I will file my 5th DTI Complaint And my 2nd NTC complaint. Not that it help much, because they ignore them, but they are there for evidence.
So, be careful when you use GCash, make sure you load your phone as soon as the coins are there. And make sure to take screenshot of ALL transactions.
AGAIN, Shame on you Globe!
torsdag den 18. februar 2021
So we all know that Globe do very strange things all the time, and that sometimes that backfires. this time I were trying to get Globe to improve tha internet connection in our area as it always get discriminated than other areas in Puerto Galera. I can prove that Globe can deliver, they just don't - in fact they lower our speed down to almost nothing, if no one complain. But that is not what this story is about.
While trying to get the support team on Twitter to recognize the problem and increase the speed they had me go through all the hoops of troubleshooting, and I had to (again) tell them that I have worked IT for over 35 years and already done all the troubleshooting and that it were not my router nor the external antenna that were the problem. Then they looked at my routers phone number and realized that this were a pre-.paid number and not the one that came with my router, and here comes the juicy part.
The Globe support member actually tried to have me believe that the modem/router might break if I used another SIM card.
mandag den 22. juni 2020
This time I ran into a problem with Shopee's search engine, similar to the one I wrote about from Lazada. I have informed Shopee so lets see if they want to fix it.
When changing the Sort/listing type from "Relevance" to "Price Low to High", the search engine lowers the results found - it is not suppose to do that - it means that some sellers ads are discarded by changing the sort type and that is a serious error in the search engine's code.
It could lead to a lawsuit.
torsdag den 18. juni 2020
Yet another problem with Lazada search engine - what do playing cards have to do with Traditional laptops?
fredag den 12. juni 2020
Its a annoying problem that affects the way I search for things on Lazada and cause me to be there longer than I want to, wasting my time.
Therefore I have tried many times to get CS to fix it.
Why am I teling you?
Because it affects anyone randomly, who try to either sell or buy something on Lazada, in my case in the Laptop/phone area. I don't know if the problem extend to other areas, as I have not tried that, but I suspect it does, as it is the same search engine.
The Problem: when a buyer is searching for something and gets lets say 500 hits of the item they are looking for, and then want to change the Sort type from "Popularity" to "Price low to high" or anything else, then the amount of hits change to a lower amount lets say 300 - it is not suppose to do that!
It will affect that some ads are not being shown, could be any sellers ads. That affect sales for sellers, because their ads could be between the ones excluded!
Changing the Sort Type from "Popularity" to something else should not affect the amount of hits, it should only change the way it is listed on the page! Changing the amount of hits and even lessen them is a serious error in the code of the search engine!
I talked to the CS a couple of times about this and they refuse to send it to their technician, and claim that this is normal - it is not!
I even tried getting hold of the owners through their facebook page and Lazada in another country - to no avail!
I have done IT for over 35 years, even before search engines. It is an error in the code and that they refuse to fix can only come down to a question of money - this is not something that the CS agents should decide, but the owners of Lazada, as if they want to fix it or not - And if the sellers loose money because their ads are being excluded then Lazada might face a bigger problem as this could be cause for a lawsuit.
Back to why I'm telling you, you are either a seller or a buyer, and can check this out yourself, just search for something and write down the amount of hits, then change the Sort type from Popular to something else and see what happens to the hits.
Screenshots below, just click on them and they will come up larger.
UPDATE: I contacted CS again after having another incident, and this time the CS agent realized how serious this is and decided to send it and the other problems on to the tech team - we just have to wait and see what happens.