torsdag den 27. maj 2021

UPDATE WARNING: GCASH unreliable

Update on november 10 2021:

Even though the previous issue eventually were fixed by GCash, it has now happened to me again. 

This time using the New GlobeOne App to redeem a 20p Load voucher, this was on October 13, and on October 19 I got a text message from GCash confiming that I recieved a 20p Load voucher, but it were never deposited to my GCash account. 

Subsequently I contacted GCash support, who instead of reading the ticket, just refered me to contact GlobeOne team. GlobeOne team opened a ticket and closed it without doing anything. 

But, since GCash by text confirmed that I had recieved the 20p Load voucher and didn't deposit it to my account, it is not a GlobeOne team issue, it is a GCash issue. 

I have tried to. make them understand this, but as happened before, GCash support is not doing anything to solve this issue, so I can't in good faith recomend to anyone to use GCash until they solve this issue, as they can't be trusted to handle peoples money.

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I will start by saying that Globe GCash support flat out(Omar) refused to re-imburse me, and that is why I'm witting this post.

Ok, you will say, its only 20p - But its my money, not Globe's. And whatnif it was 2000 or 5000p, would you then agree with me? 

On march 03 2021, I tranferred 10 Reward points to my GCash by chosing the correct Digital Voucher, instead of going to my Main GCash like all previous transfers, it went to Save money Piggy bank(an option I never used and never will, because it demands you to have a Philippine bank account, and I don't trust the banks here after numerous problems - but that is a different story). 

After 5 support Tickets which were all closed by GCash support, without solvimg the problem, someone at GCash emptied my Save money Piggy bank Without my permission or consent!! 

I had enough and filed a formal complaint against support for mishandling of my money. 

It was ignored! 

On may 21 2021, I tranferred 20points to my Main GCash by Digital Voucher, and they were there 2 days later. 

Yesterday I checked my account and there were only 10 coins there, I checked transaction history and I had not used them by mistake, they went the same way as the other 10 coins, down the drain in Globe system. 

I filed my complaint again with all documentation attached, to support@gcash.com, GCash on Twitter, Talk2Globe on Twitter and their advertising departement, asking it to be forwarded to their General Manager. 

Today, Omar called "understanding my point", and after much discussion, he finally managed to piss me off in a degree were I told him and Globe to G. F. H and hanged up - when he flat out refused to re-imburse me. 

I have had many dealings with Globe over the last 21 years, some because they emptied. my account, some because their system had me as online though my phone were offline, some because of internet expirimg the day after I signed up for it with only 10mb download, some because another drain of account. 

Why, do I keep using Globe, because no other can deliver to my location. And that is the only reason! 

Tomorrow I will file my 5th DTI Complaint And my 2nd NTC complaint. Not that it help much, because they ignore them, but they are there for evidence.

So, be careful when you use GCash, make sure you load your phone as soon as the coins are there. And make sure to take screenshot of ALL transactions.

Good luck


AGAIN, Shame on you Globe!