Be aware GCash problem again!

Since GCash came out there has been numerous problems with it, actually very understandable because its one of Globe's companies. And Globe is notoriously known for their lack in fixing anything.

Lately Globe cancelled the Rewards App they were using together with GCash, for customers to redeem their Rewards points into Coins, they then could use to buy load from the GCash App, instead they put this option into their New GlobeOne App.

Unfortunately it does not work as before, now the coins are no longer sent to GCash main Balance, so I urge you to be extremely careful when using this or your coins might just end up in the useless part of GCash, GSave Piggy Bank.

Globe GCash has made this so only Filipino can open a savings account, so it is racist(because if you discriminate a person because of their ethnic origin, then it is racisme) https://en.wikipedia.org/wiki/Racial_discrimination

And it means that any foreigner that uses Globe GCash can't use the coins that ended up in Piggy Bank, the coins are stuck there until they expire, which is usually after 60 days. Meaning the foreigner loose these coins, because Globe GCash don't want to fix the problem.

Before this change, the coins were deposited in the main GCash balance - Whether this change is a programming error or someone overlooked this problem, or it was made deliberately -  it is real problem and Globe GCash team are unwilling to fix it.

So, if you need to transfer your rewards to your GCash, do NOT transfer them as GSave coins(the only option available regarding coins), instead redeem a 20p Load voucher, wait the 3 working days and find it in GCash App under your Profile tab. Now you can use the Load voucher to buy load.

If you have many rewards points, you might have to do this many times - just remember you can only redeem 5 times in a day(and even this sometimes don't work and claim 5 times used already, after just 2 times - again something not getting fixed).

If you coins already ended up in GSave Piggy bank, well then you should consider them lost. 

I do urge you to open a ticket and let them know what you think of this! There are of course no option in the list for this, so use something else.

Globe again demostrates how little they care for their customers

The last couple of days I have had problems with my Globe Prepaid account.

Yesterday I could go on internet but not call or text for several hours, even though I had internet it didn't really matter because when I contacted Globe on their Twitter account they never replied.

Later in the day call and text were restored, but still no reply from Globe. 

Since yesterday there were also an issue with their Apps, both the old GlobeOne App and the New GlobeOne App had problems showing the current promo I'm using.

When I contacted globe on Twitter, still no reply. So I tried their Messenger, and here GIE were more helpful than any of the humans working at Globe, after transferring me to the Prepaid specialist the help stopped totally.

Here now, several hours later, there are still no reply from this so called specialist - I guess they went to lunch and didn't come back.

Globe is just one of the many companies who take advantage of the situation with the pandemic, and NTC seem to either be unable or simply don't care to do anything about it.

I say take at advantage, because they can do whatever they want, since they closed their hotline, supposedly because of the pandemic, but it looks like its on purpose, because if you can't contact them, then they don't have to fix anything - Just collect money.

 Funny enough, it would seem that I am the only one writing about these issues.