GCASH number 1 problem

The number one problem with GCASH is that if you need to contact customer service immediately, then you can't, you have to use their ticket system and it takes up to 24 hours for them to get back to you - If they even do that!

I seriously don't understand how Philippine goverment can allow this behaviour. 

There are posts on the net that you can call 2882 from a Globe phone, but that does not work anymore.

There are posts that claim you can contact them on Messenger on m.me/gcashcare but that does not work at all.

And the landline numbers does not work either. Even their email addresses doesn't work anymore. 

You can try to chat with Gigi, GCASH chat bot, but it will only suggest you to file a ticket.

The ticket system is useable, but it ask for things that the App ought to have pulled by itself, because you are already logged in, like:

Your email address 

Registered GCASH account name

Phone number 

Mobile OS version 

For me that is just dumb. 

There are other online payment options available here in the Philippines, take Palawanpay at least they offer you a hotline you can call if you need immediate assistance. 

And the GCASH problems are most likely just to add, not to be solved, since Globe is behind it, and we all know how difficult it is to contact them! 

Just this morning, Pay bills in GCASH, have been down for several hours. No explanation to why or any estimated time for when it will be back online. 

That is just total disregard to the GCASH customers! 

GLOBE SIM registration disaaster

Whenever a Prepaid customer register their SIM card this go without major hickups, 

BUT when a Postpaid customer try to register their SIM card, they are met with a message that this is not possible and a customer service agent is going to contact them.

Unfortunately this rarely happens, instead Globe sends a text message to the customer to register their SIM card, and then its like the snake eating its own tail - a never ending story!

That is just stupid!

Face it Globe, test your solutions before implementing them. It will cost you customers and thereby money - but then again, you never listen anyway, so good luck to you!