mandag den 22. juni 2020

Shopee too, not only Lazada

In my search for a new second hand laptop, I use different search engines, where mostly it's Carousell, Lazada and Shopee.

This time I ran into a problem with Shopee's search engine, similar to the one I wrote about from Lazada. I have informed Shopee so lets see if they want to fix it.

The problem:

When changing the Sort/listing type from "Relevance" to "Price Low to High", the search engine lowers the results found - it is not suppose to do that - it means that some sellers ads are discarded by changing the sort type and that is a serious error in the search engine's code.

It could lead to a lawsuit.



















torsdag den 18. juni 2020

Yet another problem with Lazada search engine - what do playing cards have to do with Traditional laptops?

When I search Lazada for Traditional laptops, and chose "Price low to high" and "Cash on delivery" the amount of hits get lowered(I wrote another article about this before - link to the article in the bottom) - but that is not what I'm writing about today.

This time I get playing cards instead of actual laptops, and after scrolling through 55 out of 55 pages, I still have not seen any Traditional laptops - but a heck of a lot playing cards.

So yet another problem with Lazada search engine(did the website maintaner go on vacation to another country and can't come back because of Covid-19?).

Because what the heck has playing cards to do in the section of Traditional laptops????

Link to page 55:


Page about the lowered hits:


fredag den 12. juni 2020

Problem with Lazada search engine - Which they seem unwilling to fix

I have used Lazada for many years now, and is used to how it works, I found a problem with Lazada search engine - that their CS(customer Service) refuse to fix.

Its a annoying problem that affects the way I search for things on Lazada and cause me to be there longer than I want to, wasting my time.

Therefore I have tried many times to get CS to fix it.

Why am I teling you?

Because it affects anyone randomly, who try to either sell or buy something on Lazada, in my case in the Laptop/phone area. I don't know if the problem extend to other areas, as I have not tried that, but I suspect it does, as it is the same search engine.

The Problem: when a buyer is searching for something and gets lets say 500 hits of the item they are looking for, and then want to change the Sort type from "Popularity" to "Price low to high" or anything else, then the amount of hits change to a lower amount lets say 300 - it is not suppose to do that!

It will affect that some ads are not being shown, could be any sellers ads. That affect sales for sellers, because their ads could be between the ones excluded!

Changing the Sort Type from "Popularity" to something else should not affect the amount of hits, it should only change the way it is listed on the page!  Changing the amount of hits and even lessen them is a serious error in the code of the search engine!

I talked to the CS a couple of times about this and they refuse to send it to their technician, and claim that this is normal - it is not! 
I even tried getting hold of the owners through their facebook page and Lazada in another country - to no avail!

I have done IT for over 35 years, even before search engines. It is an error in the code and that they refuse to fix can only come down to a question of money - this is not something that the CS agents should decide, but the owners of Lazada, as if they want to fix it or not - And if the sellers loose money because their ads are being excluded then Lazada might face a bigger problem as this could be cause for a lawsuit.

Back to why I'm telling you, you are either a seller or a buyer, and can check this out yourself, just search for something and write down the amount of hits, then change the Sort type from Popular to something else and see what happens to the hits.

Screenshots below, just click on them and they will come up larger.



















UPDATE June 15 2020, the problem persist:




















UPDATE: I contacted CS again after having another incident, and this time the CS agent realized how serious this is and decided to send it and the other problems on to the tech team - we just have to wait and see what happens.