Since 2020, the goverment in Denmark, have been pushing out a new National Digital ID solution, named MitID to take over for NemID - for all danish citizens. This is old news.
What is not old news, is the consequences this have and will have in the future for Globe Telecom and the app. 20.000 danish Globe Telecom users, living permanently in the Philippines.
Many danish citizens know by now, that there is a serious problem with recieving SMS from MitID when having a mobile number with Globe Telecom, and many have made a temporary solution and registered and activated their MitID with a SMART SIM card.
SMART do not have as good coverage in the Philippines, as Globe Telecom have.
Here comes the problem for Globe Telecom and their danish users, the use of MitID demands that SMS can be sent out to the user, when ever there is activity on their MitID account, so in order for that to be future proof, the 20.000 danish citizens will have to make a permanent switch to SMART - unless Globe Telecom finally fix the 17 years old communication problem they have with TDC in Denmark!
The reason for this problem, is as mentioned above, 17 years old and has to do with TDC not having a roaming agreement with Globe Telecom and vice versa.
TDC is used by majorly all goverment agentcies and offices, and also Banks, Hospitals, and now everything that has to do with MitID.
This is because TDC is the company with the most resources and the largest Nation wide network and the one, that the developer of the MitID solution, Nets, has chosen to use.
So either Globe Telecom and TDC. finally figure out to solve their communication problem or Globe Telecom will most likely loose 20.000 costumers.
Globe Support has been far from helpful in registering that there is a serious problem or even offer any solutions.
The same can be said for Nets, who is the one in Denmark, responsible for chosing a tele provider that can't deliver worldwide. And even after they were made aware of the situation and the major problem, they did nothing to solve it and blamed Globe Telecom.
For Nets, the solution is easy, switch to Telia or Telenor and the problem is solved. Because both of these companies have for years been able to deliver SMS to Globe Telecom, without any problems at all.
For the users, there is only 1 solution and it is a bad one, if they are so unlucky to live in an area with no coverage by SMART.
In the end it seems that neither Nets nor Globe Telecom actually care about this.
When Globe Telecom, eventually are scratching their heads and asking "what happened?" - the answer is simple:
You set up a system where nobody can contact you, so nobody could inform you! The company you hired to take care of your support, failed to inform you about the problem - because of the way you set it up!
You could have been ahead of this, but in the end, its your own fault!
