The new sim card registration law is implemented from today december 27 2022, but Globe made mistake as usual.
The website for registration is not working https://new.globe.com.ph/simreg
Customers are sent back to the https://www.globe.com.ph/help/sim-registration-act.html page instead of going to the registration portal.
Also, Globe use outdated information in the FAQ and procedure for registration, they want foreigners who are here as tourists to provide copy of Passports main page with biodata and the page where the current VISA is stamped - only problem is that Immigration has not used the stamped procedure for more than 5 years now, instead they give a document with the information on the current VISA status.
But the portal is not asking for a document and will most likely not accept that as documentation.
These days its not humans that check these registrations, its a computer(sometimes called bot) and if something is a little bit off from the programming then its rejected - A human would be able to understand the reasoning for the document instead of Passport page, a bot will not.
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This is the information from Globe Telecom : For foreigners visiting as tourists, their registered SIMs shall only be valid for 30 days, and shall automatically be deactivated upon expiration of the SIM. The requirements are as follows:
Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown); and
Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay); and
Return ticket to country of origin or to another country indicating date and time of departure from the Philippines
Foreign nationals with other types of visas shall present:
Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name and nationality; and
Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay); and
Other pertinent document, whichever is applicable:
Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency;
Alien Employment Permit from the Department of Labor and Employment School registration and ID for students; or
For Persons of Concern or POCs, the type of travel or admission document validly issued by the Department of Justice
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As an IT Consultant and IT Blogger through many years, I find it despicable that Globe have not checked the facts before implementing these rules and I suggest that every person with problem contact Globe through their Messenger, I already did yesterday, but arrogant as they are Globe Support(not real Globe, but a company that handles their support), did not forward my concerns to 2nd level support (the real Globe).
Then we just have to wait and see if things will get in order, though my experience with Globe say that Globe shot themselves in the foot. Because if people have so much problems with the registration and Globe don't fix the problems(usually it takes them years to fix anything), before the sim cards expire, then people will cancel Globe and go to another teleprovider, like SMART or Dito.
And Globe will have huge losses in income.
But you can't cure matigas ulo!
UPDATE: Globe finally got their matigas ulo in check and fixed the problem - use https://new.globe.com.ph
and choose Register SIM in the menu at the top right corner.
