lørdag den 26. juni 2021

WARNING: Be careful with Globes GO+ promos

My readers know that Globe Telecom and I are not friends, and I just had another unpleasent experience with them.


In this case it was the total lack of support when something go wrong with one of their products, in my case their GO+250 promo which gives the user 15GB data for surfing and 15GB data for any addon you choose, and the last one don't count against the users data. The promo last for 15 days, or should I say it should do that!

Last night my sim card in my Huawei B315-936 router, went inactive and the remaining data 9.43GB and the GoWATCH(the addon I choose) remaining 14.33GB, all drained down in Globes Infamous Black drain and went to 0.

I tried all the ways I could, to contact Globe to get my sim card active again and my data back.

Finally I gave up and went to bed, this morning the sim card were active again, but sadly the data were still 0.

I have spent most of the day trying to get hold of CS and have them refund me, and at 12.10Pm on Twitter I finally got a reply. Not really quality support, as the CS agent didn't carefully read my complaint and I had to repeat myself several times. Finally He/She (they don't give a name) looked into my issue and came back, 2 hours later, with the message:

talk2GLOBE
2:03 PM

I replied that it was not. me who used the data, but Globes system that emptied my data balance when it made my sim card inactive, but after the CS last message I were ignored. 

Nice support job where you can sit on your ass and do absolutely nothing! 

Sarcasme aside, I tried several times to get the CS back, but without luck, continued to ignore me. 

My readers will know, that this attitude is a bad idea, as when I get ticked off by bad behaviour, I get creative and start writting complaint emails to Globe on all the email adresses I have, and an article here on my Blog. 

I also filed a case against Globe to Office Of The President. 

I told the CS this on Twitter, but still got ignored. 

I hope he/she gets reprimanded and are askes to find another job, staying at home im COVID-19 time is stressful enough and then have to deal with Globe stupidity is over the top. 

So I will not recomend anyone to use GO+250, before this issue is settled. Maybe a direct hit of loosing money will get Globe to fix the Drain BUG that has been around for almost 21 years now. 

It has happened to Senators, actors and The President and still Globe do NOTHING to fix it. 

So my dear readers, follow my advice or don't, but do not come crying when Globe empty your account.